Shipping policy

Shipping Policy

Effective Date: 6/22/2025
Brand: Nuzentra

Order Processing Times

At Nuzentra, we strive to process all orders within 1 to 3 business days (Monday through Friday, excluding holidays). You will receive a confirmation email once your order has been successfully placed, and a separate email with tracking information once it has shipped.

Please note that processing times may be slightly delayed during periods of high demand or supplier-related delays.

Estimated Shipping Times

We proudly ship worldwide, including the United States, Canada, Australia, the United Kingdom, and select international regions. Typical delivery times are as follows:

  • United States: 7–15 business days

  • Canada: 10–20 business days

  • Australia: 10–20 business days

  • United Kingdom: 7–15 business days

  • Other International Locations: 10–25 business days

Please be aware that shipping times may vary based on your location, customs processing, and external courier delays.

Shipping Fees

We offer free standard shipping on all orders over $50 USD.
Orders under $50 may incur a flat shipping fee of $4.95 USD, depending on the destination.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 48–72 hours for tracking information to become available.

To track your order at any time, you can visit our Order Tracking page or contact us directly.

Customs, Duties & Taxes

International shipments may be subject to customs duties or import taxes, which are determined by your country’s regulations. These charges are not included in your order total and are the responsibility of the customer upon delivery.

Lost or Delayed Orders

If your order hasn’t arrived within the estimated delivery window, please reach out to us at support@nuzentra.com with your order number. Our team will investigate the issue and provide a timely resolution.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are correct at the time of purchase. Nuzentra is not liable for packages lost or delayed due to incorrect or incomplete shipping addresses.

Contact Us

If you have any questions or concerns regarding your shipment, our team is here to help.

📧 Email: support@nuzentra.com
🌐 Website: www.nuzentra.com